FAQs

Check out our FAQs here. If there's something else you need a hand with, just reach out. We'd LOVE to help!

We are an online store, but we do have a warehouse space deep in an industrial area that does make you question if you fell down the rabbit hole and ended up somewhere you shouldn't have.
We will eventually be open for pick ups, but for now we are an online store.

Yes, we deliver everywhere across New Zealand! Because all our in-stock books is with us here in NZ, delivery is just a matter of days away. For orders over $85, we offer free shipping because we love making it easy for you to enjoy your special books.

Pre-Orders and In-Stock Books purchased together will be sent when the Pre-Order is released. If you wish to receive your In-Stock book now, please place a separate order. 

For all the finer details, check out our shipping policy shipping policy.

We would love to be able to offer free shipping on all book purchases, but unfortunately it is just not possible as a small business.

All our in-stock collections are with us right here in New Zealand. We carefully curate our selections to feature only the most special and limited editions. Each book is packed with care to ensure it reaches you in pristine condition.

Absolutely! Pre-ordering is recommended for limited editions, as it helps secure your copy before they sell out. Check out our 'pre-order' section of the website to see upcoming releases and guarantee your next treasure. If you have a special book request, get in touch and we will do our best to make it possible.

Unfortunately Shopify does not currently allow for Gift Cards or Store Credit to be used towards 'Deferred Payment Options' (Or Pre Orders in our words). They are working on this, but this is not something that we are able to control.
However all hope is not lost, if you find yourself with a gift card that you need to use for a pre order, simply email us and we can create a manual work around for you to ensure that you can pre order the book you want.

Yes, we’re happy to help! Just send us a message, and we’ll gift wrap your order to make it extra special. We also offer personalised, hand-written cards, too! Anything we can do to make your gift special, just ask.

Absolutely! Our passionate team of readers at The Grimoire is here to help you find the perfect special edition. Just let us know a bit about their reading tastes or favourite genres, and we’ll recommend some great options that are sure to delight. If you’re still unsure, we also offer gift vouchers so they can choose a title themselves.

We’ve got you covered! Our website features pages where you can explore upcoming editions, pre-order your favourites, and even message us to request a specific title.

You can now also sign up for notifications on when a product is available to order to receive an email when stock hits.

Plus, we have a monthly newsletter that keeps readers in the loop on new releases, release dates, and all things special editions. Simply sign up through our website, and you’ll never miss out on the latest treasures!

We take great care to package each book securely, but if it arrives damaged, just reach out to us. We’ll work with you to make it right and ensure you’re satisfied with your order.

Check out our returns policy for more detail.

We would love to stock your book! We are all about supporting local and overseas Indie authors. Please email us on hello@thegrimoire.co.nz to start the conversation.

As we get bigger, we are hoping to hold small signings, meet and greets, Launches and other events for Authors .

International orders are sent when the full order is available to be fulfilled. 

For information on our current rates, please check out our shipping policy here.
Due to the fuel crisis, we have seen a sharp increase in fuel costs for international shipping so these rates can and do flucuaute.

Outside of these areas:

If you are located elsewhere in the world, please email us to seek a quote for shipping. 

Please send your email to: hello@thegrimoire.co.nz with the address you would the books sent to and the books you are wanting to purchase. This will help us create an accurate quote for you.