RETURNS
Unfortunately as a small business we do not accept returns for change of mind. We will however always meet our obligations under the Fair Trading Act / Consumers Guarantee Act.

You can always contact us for any return question at hello@thegrimoire.co.nz.

DAMAGES
We are so sorry to hear your book arrived damaged! We work hard in inspecting each individual book before it is sent out to you, but sometimes we miss things.

We acknowledge that mistakes or incidents may occur in inspection, handling, or shipping. Also, please realize shipping and handling is outside of our control though we package each book with absolute care.

In the event you received a damaged book, please email us at hello@thegrimoire.co.nz within 14 days of delivery with a photo, measurements and description of the damage to obtain assistance.
Please allow 2 weeks prior to reaching out if your delivery is missing.

We review each concern individually and will assist where able. Please note, We are unable to assist if a tracking number shows that it was delivered. Please contact your local postal office for help. Please note, we are only able to accept exchange or return requests within the 14 days from the date you received your order, indicated by your tracking information.

Items below DO qualify as damage:

• Split spine
• Torn/missing pages affecting readability of the book
• Tear/rip/cuts on the front of the book or dust jacket larger than 1cm
• Large scratches or cuts on the front cover (Jacket or hardcover)
• Defects from manufacturing (large amount of missing foil, missing embossing, etc.)
• Heavy creasing on dust jackets 20mm or more
• Crushed edges or corners 15mm or more in size
• Large dents 15mm or more in size
• Missing an author signature when it should have one

Items below do NOT qualify for replacement:

• Loose dust jackets
• Light scratches, white spots, or marks on the back of the book/jacket
• Minimal creasing of dust jacket less than 20mm
• Slightly faded or minor areas of missing foil finishes
• Minor scuffing on the edge
• White spots or minor scratches/marks on the top or bottom edge of the book
• Slightly blurred stenciled/sprayed/digital edges
• Slight missing of foil on foiled edges
• Slightly wavy pages
• Minor page bleeding
• Creasing or folding on the top or bottom of the book spine or dust jacket or at the corners
• Ripped/damaged blank pages
• Misaligned sprayed edges 4mm or less

Please note, some finishes show more manufacturing wear that are considered normal during the printing process:

• Metallic edges or dust jackets tend to show and be more prone to scratching
  Paper variations or cutting marks on the edges during manufacturing (underneath sprayed edges)
• Minor misalignment of tip-ins - These are added after the book is bound so it can be common for these to be tilted slightly or off centered.

The above listed criteria are provided for general guidance, and each claim will be carefully reviewed on a case-by-case basis.

Remember that books are fragile, and damage can occur very easily. 

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@thegrimoire.co.nz.

We will always meet our obligations under the Consumer Guarantees Act.